How do i integrate Rivyo Product Reviews with klaviyo?

The Rivyo Product Reviews + Klaviyo integration allows you to configure automatic email flows based on the reviews they have submitted on Rivyo Product Reviews.

Once a customer submits a review on your store, Klaviyo will create a new event called "Rivyo Product Reviews Posted".

Using one of the Rivyo Product Reviews triggers, you can create an automatic email flow in Klaviyo, to follow up on the review.

For example, you can create a flow in response to showing positive reviews, suggesting upcoming seasonal sales and special offers.

Otherwise, you can create a flow based on negative reviews, offering help to the customer.

The Rivyo Product Reviews + Klaviyo integration is available on the Enterprise Plan.

Activating the Klaviyo integration

  1. Go to your Klaviyo account settings at https://www.klaviyo.com/account#api-keys-tab.
  2. Copy the Private API Key.

  3. Paste it in the "Klaviyo API Key" field under "Klaviyo" on your Rivyo Product Reviews Integrations settings page.
  4. Click “Test” to ensure the integration is successful:

Creating an email flow within Klaviyo

When a new review is submitted, a "Rivyo Product Reviews Posted” event will be created in the Customer's Klaviyo profile. The event has the following properties:

  • Rating: Review's rating (1-5).
  • Photo Included: Whether the review includes a photo or not.
  • Author: Reviewer name.
  • Product URL: URL address of the product page.
  • Product ID: Shopify ID of the product.
  • Order ID: The order’s Shopify ID.

To create a new campaign in Klaviyo that uses the Rivyo Product Reviews trigger, follow the steps below:

  1. Once you have successfully integrated Klaviyo with Rivyo Product Reviews, you will need to create a new campaign in Klaviyo that uses the Rivyo trigger.

  2. Follow Klaviyo's help article below which describes how to create an automatic email flow: Getting Started with Flows.

  3. Once a new flow was created, you can use one of the triggers that Rivyo offers (mentioned above) to send a specific email after a customer submits a review.

  4. If you need any further support, it is recommended to contact Klaviyo support as they can help you to set up the email campaigns and flows in their system.

    You can contact Klaviyo's support like so: How to Contact Support

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